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Information Technology

Workflow


FINEOS Workflow
2008

- Australia (Sydney)
  • CommInsure, Commonwealth Bank

ViewStar Workflow
1995 - 2007

- U.K.(London, Leeds, Halifax, Reading) - Australia (Sydney, Melbourne, Perth)
  • Tandem,
  • Shell Oil,
  • BZW,
  • Barclays Global Investors,
  • BankWest
- U.S.A (Washington DC, Dallas, Austin TX)
  • Workflow Systems,
  • Brazos,
  • Tenet,
  • DoxSys

Documents Management SpyView
1999

- U.S.A (Irvine, CA.)
  • Magellan Software

Documents Capture InputAccel
1998

- Australia (Sydney)
  • CSA Australasia
- U.S.A (San-Jose CA, Seattle WA)
  • Input Software (Cornerstone)
  • RAF
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SHANIT - Consulting, Design, Workflow, Development

CommInsure - Commonwealth Bank of Australia
[2008]



In December 2004, CommInsure the Insurance arm of the Commonwealth Bank of Australia, has deployed the Irish (Dublin) made FINEOS workflow system. This provided CommInsure's staff with a single view of a customer's insurance information across multiple lines of business, resulting in improved communication and better overall service experience for customers.

Over 500 users process claim, record client's calls and/or comlplaints, perform underwriting processes and handle communication with clients and advisers, using FINEOS as the Front Office system to the AS/400 Insure/90 and the CSC Life/400 Back Office registry systems.

In 2008, while the Fineos Workflow Automation system was undergoing a major upgrade, I was assigned as Senior Business Analyst, the task of documenting the current Business Processes, for the General Insurance (GI) and the Life Insurance Operations, the Contact Centre and the Group Risk Administration and Underwriters.

Documented the Generic processes of the FINEOS Front Office product, to be referred to by all relevant documents, describing future System Work Requests (SWRs) targetted at bug fixing, process improvements, rollouts, migrations and business projects. Organised and coordinated fact finding meetings interviews and discussions with business users and developers.

Produced Business Requirement (BRD), Functional Requirements (FRD) documents and Functional Specification (FSD) documents, inclusive of Visio process diagrams, using UML conventions, with the aim of improving existing processes.
2008
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