Over 500 users process claims, record client's calls and/or comlplaints, perform underwriting processes and handle communication with clients and advisers, using FINEOS as the Front Office system to the AS/400 Insure/90 and the CSC Life/400 Back Office registry systems.
- CommInsure, Commonwealth Bank
In the years 1995 to 2009, a number of London Burrogh Councils used the (USA designed) ViewStar workflow system for their Housing Benefits and Council Tax processes. These systems were commisioned by EDS UK and were maintained by EDS until 1999.
On average, 5,000 documents were daily scanned in, by two Kodak scanners and more than 100 users accessed the ViewStar applications in order to process and respond to client's enquiries.
The ViewStar workflow was customized using graphic workflow maps, built and compiled with a Process Architect application. Further features as well as user interface were added-on using the ViewStar Script; a development language that had at its core a LISP interpreter / compiler that was further enhanced to incorporate Object Orientated concepts.
London, Leeds, Halifax, Reading
- Halifax Bank
Paperless banking workflow
- Wandsworth London
Management reporting user's
MIR for System Admin.
- Brent London
- HBOS plc (Bank of Scotland)
Sydney, Melbourne, Perth
Shell Oil (Melbourne) used the ViewStar workflow in their Card Services department.
- Shell Oil
- Barclays Global Investors
Washington DC, Dallas, Austin TX
- Workflow Systems
The proposed workflow system targeted at Loan Processing, Loan Origination and Servicing, at Brazos (Austin - Texas), a company dealing yearly, with 3 billion US$ of students state and federal loans. Students loans workflow
Documents Management SpyView
- Magellan Software
- CSA Australasia
- Input Software (Cornerstone)